Buildout Support General Information and Best Practices

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At Buildout, we strive to provide the best customer support experience possible. Our goal is to foster an environment for solution-driven discussions that can help you master Buildout and use it as a tool for your brokerage’s success. 

You can get in contact with our support team via any of the following methods:

  • Email Support - Type a message in the “Email Support” box in the app or send an email to support@buildout.com any time of the day to reach our email support queue. Our support team actively responds to messages in this queue Monday through Friday 9:00 am - 5:00 pm Central Standard Time. 
  • Chat Support - Type a message in the “Chat” box in the app to begin live chatting with a member of our support team. The Chat box will replace the Email Support box when our chat feature is enabled, which is Monday through Friday 10:30 am - 4:00 pm Central Standard Time. 
  • Request a call - Our team conducts scheduled support calls exclusively through Zoom. This is because we find it is most beneficial for you and our team to be using computers at the same time in order to efficiently troubleshoot your questions. If you would like to schedule a screenshare call, reach out to us via email or chat to request a link for scheduling. Upon requesting the call, please provide some context regarding the nature of your questions so we can prepare to provide the best experience possible.

Support Tips and Best Practices: help us help you!

To get the most out of your Buildout Support experience, please consider the following when contacting our team:

  • Try using Google Chrome. Buildout was optimized for the Chrome browser. Before reaching out, try switching over to Google Chrome to see if the issue persists.
  • Send over any relevant screenshots you can. The more context you’re able to provide regarding what you’re seeing on your end, the easier it will be for us to answer your questions.
  • Provide the name of the specific listing/document you’re working on. Getting these key specifics from you upfront will help us dive right in and start investigating your questions.
  • Ask your entire question in the initial message. There’s no such thing as providing too many details! 

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