Changing System Administrators in Rethink (Old Admin Has Left Company)

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These instructions apply ONLY if no active system administrators can log into your org. If your company does have an active system administrator who can successfully log in to Rethink, then have them log in and go into "Setup | Manage Users | Users" to change the email address or other details of the user.

If you have access to a former administrator's email, consider using the "forgot password" option at the login page. If you own the corporate email domain, you can use this password reset option and have the password reset email intercepted by your internal email administrator.

If these approaches do not work, and no authorized system administrator can access your org, Salesforce Support can help change the email address in the system administrator user profile to allow you to initiate a password reset.  In order to do this, Salesforce will require a letter from a C-Level officer (CEO, CIO, CFO, Business Owner, etc). Once the letter is received, they will research the information provided and take action to preserve the security and integrity of the data within the account.


Once the letter is received by Rethink and attached to the Salesforce support case, the Salesforce support representative will escalate your case for further review. Please find the required format for this letter below.

On a "Company Letterhead", please provide the following information:


****************************** Admin Change Request letter ******************************

1. What is the current full USERNAME on the user record that you are requesting to change?
2. What is the new EMAIL address? (This should be a corporate email address as opposed to a gmail, yahoo, AOL, or similar email address)
3. What is the brief reason for the change?
4. What is the Case Number you opened with Salesforce support?
5. A C-level executive signature (CEO, CIO, CFO, Business Owner, etc), the signature must include the executive title and their EMAIL address.

Thank you,
Executive Name
Executive Title
Executive Phone number
Executive Email address

[ - executive signature -]

**************************************************************************************************

Please send the letter to Salesforce support by email for faster processing or fax:
a) Scan/email the letter to the Salesforce support representative handling your case
b) Or, Fax to +1 415-592-3583 with the attention of Technical Support; please inform the Salesforce support representative that this has been faxed.

Salesforce support and legal teams will review and validate the request and act accordingly. If approved we will make the requested change and notify, via email from the case, the person requesting and the C-level executive authorizing the change. We will then change the email address as requested allowing the user to reset the password (using forgot the password) and log into the account. 

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