How Do I Change the System Admin?

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Changing the System Administrator for my REthink CRM Org


This applies ONLY if no active System Administrators can log into your account. If your company does have an active System Administrator record then please have this person log in and go to "Setup | Manage Users | Users" to change the email address or other User details for the affected User.

If you have access to a former administrators email, you may also consider utilizing the "forgot password" feature. If you own the corporate email domain, you can use "password reset" and have the user password reset email intercepted by your internal email administrator.

If these approaches do not work, and no authorized System Administrators can access your account, Salesforce support can help change the System Administrator email address.

To change the email address for a System Administrator we require a letter from a C-Level officer (CEO, CIO, CFO, Business Owner, etc). We will research the information provided and take action to preserve the security and integrity of the data within the account.
Once the letter is received and attached to the support case, the Salesforce support representative will escalate your case for further review. Please find the required format for this letter below.

Admin Change Request letter **********************************************************************
On a "Company Letterhead", please provide the following information:
1. What is the current full USERNAME on the user record that you are requesting to change?
2. What is the new EMAIL address? (This should be a corporate email address as opposed to a gmail, yahoo, AOL, or similar email address)
3. What is the brief reason for the change?
4. What is the Case Number you opened with Salesforce support?
5. A C-level executive signature (CEO, CIO, CFO, Business Owner, etc), the signature must include the executive title and their EMAIL address.

Thank you,
Executive Name
Executive Title
Executive Phone number
Executive Email address

[ - executive signature -]

Please send the letter to Salesforce support by email for faster processing or fax:
a) Scan/email the letter to the Salesforce support representative handling your case
b) Or, Fax to +1 415-592-3583 with the attention of Technical Support; please inform the Salesforce support representative that this has been faxed.

Salesforce support and legal teams will review and validate the request and act accordingly. If approved we will make the requested change and notify, via email from the case, the person requesting and the C-level executive authorizing the change. We will then change the email address as requested allowing the user to reset the password (using forgot the password) and log into the account. 

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