To keep your account more secure, all products built on the Salesforce platform will be required to log in with multi-factor authentication (MFA) starting February 1, 2022. MFA adds another level of security to ensure you are the only person who can access your Rethink account.
Action Item:
To prepare for the update, all users need to download the Salesforce Authenticator app on the Apple or Google Play store to your mobile device and log in. When MFA is required, users will be prompted to use the Salesforce Authenticator app to ‘Approve’ or ‘Deny’ login requests. Please watch the video below for instructions on how to enable MFA in your Rethink org.
Helpful Salesforce Resources
- Multi-Factor Authentication FAQ
-
- Salesforce’s multi-factor authentication FAQs
-
- How Multi-Factor Authentication Works to Protect Account Access
-
- A short video on how multi-factor authentication works
-
- How to Use Salesforce Authenticator for MFA Logins
-
- A video on how to use the Salesforce Authenticator app for logging in
-
- How to Connect Your Salesforce Account to Salesforce Authenticator
-
- A step-by-step guide on how to connect your account to the Salesforce Authenticator mobile app
-
- Salesforce Authenticator Troubleshooting
-
- Troubleshooting guide for issues with the Salesforce Authenticator app
-
If you have specific multi-factor authentication questions or have issues logging in, please contact Salesforce’s customer support.
